The procedure for returning electronic plane tickets is usually described on the website that sells them. It should be read carefully before purchasing. The same applies to the conditions of the selected tariff. As a general point, it is possible to highlight the fact that it is impossible to return a ticket purchased on the site at the box office, and the money for it is transferred to the account or electronic wallet from which it was received.
It is necessary
- - passport;
- - computer with Internet access;
- - scanner.
Depending on the specific site, you can make a request for a refund through a special form or send to its administration by e-mail scans of your application for a ticket refund and a passport page with a photo and personal data. When submitting an application through the online form, you must upload a scan of your passport using a special field.
Depending on the situation, fill out the online form or print, fill out and sign an application for ticket refund indicating the necessary data (usually the date and route of the flight, order number, your last name, first name and patronymic, first and last name in Latin letters when flying abroad, series and number passport).
Scan the application, if it was necessary to fill it out, and the page of the passport with a photo and personal data, if necessary - information about registration at the place of residence. Upload these documents to the site through the form on it or send them to the specified email address.
Usually, the site administration confirms the fact of accepting the request and returning the ticket, after which you just have to wait for the money to be transferred to a bank card or electronic wallet - depending on which way you paid for the ticket. They can arrive within a few days, but the option is not excluded when several weeks go by.