The procedure for returning a train ticket depends on the way it was purchased. Most of the gestures involve the surrender of a ticket purchased on the Russian Railways website with the passage of electronic registration. Least of all - purchased at the checkout.
It is necessary
- - paper ticket;
- - passport;
- - a computer with Internet access, if the ticket was purchased on the Russian Railways website.
If you have registered electronically, you will first have to cancel it. To do this, you need to log in to the site, go to your personal account and find the ticket that you plan to return in the section for your orders.
You can cancel registration by clicking on the corresponding button.
This can be done no later than an hour before the departure of the train.
Then print the order information or write down the order number on the printer. It will be useful for you to issue a paper ticket at the box office. It is not possible to return a ticket for a Russian Railways train online with a refund to the card - only through the ticket office.
To issue a paper ticket, contact any Russian Railways ticket office, except for special refund offices, military, for disabled people, group applications, etc.
You have the right to issue a ticket ordered via the Internet without queuing.
Tell the cashier that you have ordered a ticket via the Internet, dictate or hand over the order number recorded on paper and present your passport. Then get your ticket and sign where asked.
After receiving a paper ticket, the procedure for returning it is the same as that purchased in the old-fashioned way at the box office. You must contact the return ticket office or, if there is no one at the station or at the trans-agency, at any one, inform about your desire to return the ticket and present it to the cashier along with your passport.
You will be warned about how much money you will lose when returning: the closer to the departure, the more. Then you need to sign the papers offered by the cashier and receive the funds owed.