If you have booked a package tour, but due to current life circumstances cannot go on a trip, do not panic. You can opt out of the trip, but keep in mind that you will lose some of your money. Everything will depend on how many days are left before the intended trip and what are the terms of the contract.
It is necessary
- - read the contract;
- - call a travel agency;
- - find acquaintances.
First of all, study the contract for the provision of travel services. Pay special attention to the paragraph where the rights and obligations of the parties are spelled out. As a rule, the standard agreement provides for the following conditions: if you cancel the tour within a period of 25 to 15 days before departure, penalties are 30% of the cost of the trip, if you refuse within 15 to 10 days, you lose 50%. The closer the departure date, the less chance of getting your money back. If there are 10 to 4 days left, you can only count on 10% of the paid amount, and if less than 4 days are left before the trip, nothing will be returned to you.
If you paid for the trip in advance and there are more than 25 days left before it starts, you will receive the majority of the amount. Everything will depend on the terms of the contract and on what payments were made by the travel agency. You will be deducted a fine in the amount of the losses incurred. These may include courier charges, bank transfers, etc.
Once you have made your final decision to cancel your tour, do not delay calling the travel agency. Call and inform them about the situation. The manager will clarify all the details, the accountant will make calculations, after which they will call you back and inform you about further actions.
If you are not satisfied with the amount that can be returned to you, ask for documentary proof of expenses. If the money was transferred to the hotel, airline or other partners and they refuse to return it, you will not be able to do anything.
However, there is one way out. Find people who would like to purchase your tour. Offer it to your relatives, friends, acquaintances, colleagues. If you manage to do this, you can get back almost the entire amount of money spent.
In this case, call the travel agency and tell them that your friends will go for you. The manager will need to make changes to the confirmed tour. To do this, he will need data from new tourists. Email photocopies of their passports or take them personally to the agency. Typically, such changes are subject to a fine of $ 20 to $ 50 per person. Your friends will pay for the tour, and you will get your money back, minus the fines.
Ask about cancellation insurance before booking your trip. If you are going to a visa country, most likely it will be included in the tour package. If not, ask for it to be issued for you. In case of refusal to travel, you can expect to receive the amount specified in the contract. However, read its terms and conditions first. In some cases, the insurer reserves the right not to refund money.